About Olanzo
Olanzo is revolutionizing digital payments in Costa Rica by transforming SINPE Móvil into a powerful person-to-merchant payment platform. Backed by Mayanor Ventures, with operations in 11 countries and over 100 million users, we are making payments faster, cheaper, and smarter for Costa Rican businesses and consumers.
Our platform reduces merchant payment costs by 50%, provides instant confirmation, and offers innovative tools that help businesses grow. We are in an exciting growth phase, preparing to launch to thousands of merchants and hundreds of thousands of users.
Our platform reduces merchant payment costs by 50%, provides instant confirmation, and offers innovative tools that help businesses grow. We are in an exciting growth phase, preparing to launch to thousands of merchants and hundreds of thousands of users.
The Role
As our Customer Service and Operations Specialist, you will be the voice of Olanzo to our customers and a key support for our operational excellence. This position is ideal for an ambitious student who wants hands-on experience at a fast-growing fintech startup while continuing their studies.
Key Responsibilities
Customer Service
- Respond to all inquiries within the SLA, ensuring an exceptional experience.
- Manage critical SLA cases (“red alert”), coordinating with technical and commercial teams.
- Escalate and follow up on critical issues until they are resolved.
- Support go-to-market and pre-sales activities when necessary.
Product Operations
- Test all new versions of the product before deployment, documenting problems and feedback.
- Coordinate with the Technical Pre-Sales team the quality control processes.
- Maintain product testing documentation and release notes.
Hardware and Logistics Operations
- Manage the operation and inventory of SIM cards.
- Coordinate the distribution and installation of SoundBoxes (payment terminals).
- Maintain accurate records of hardware deployments.
What We are Looking For
Profile
- Current university student, with high energy and ambition.
- Interest in a possible full-time position in Olanzo after graduation.
- Strong problem-solving skills and service orientation.
- Highly organized, curious about the Olanzo ecosystem and with excellent attention to detail.
Skills and Experience
- Excellent oral and written communication skills.
- Ability to multitask, synthesize information, and prioritize effectively.
- Previous experience in customer service is a plus, but not a requirement.
Language and Location
- Proficiency in English and Spanish (required).
- Must reside in Costa Rica, with availability for in-person work 1-2 days per week.
- Flexible schedule compatible with university studies.
What We Offer
Professional Development
- Valuable experience in fintech and startup operations.
- I work directly with the leadership and learning team in business operations.
- Possible path to a full-time position after graduation.
- Practical experience in customer service, product and operations.
Work Environment
- Flexible schedule, designed for students.
- Dynamic and international team.
- Remote work with occasional in-person collaborations.
- Competitive payment.
Growth Opportunity
- As the first employee in customer operations, you will have a real impact on how we serve users.
- Growing alongside a rapidly expanding startup.
- Develop skills in multiple areas of business.
Join Us
This is an ideal opportunity for a motivated student who wants real-world experience in fintech while completing their studies. You'll be an essential part of the team, directly impacting customer satisfaction and operational success.
If you're ambitious, customer-focused, and passionate about payments innovation, we'd love to hear from you.
Olanzo is an equal opportunity employer and is committed to building a diverse and inclusive team.
If you're ambitious, customer-focused, and passionate about payments innovation, we'd love to hear from you.
Olanzo is an equal opportunity employer and is committed to building a diverse and inclusive team.
Contact us at - Tamela@olanzo.com
